Effective date: 29 July 2026
Last reviewed: 29 July 2026
1. About this privacy policy
Pristine Oven Cleaning Liverpool respects your privacy and is committed to protecting your personal information.
This privacy policy explains how we collect, use, store and protect personal information when you:
- visit pristineovencleaningliverpool.co.uk;
- submit a contact or quote form;
- contact us about our oven-cleaning services;
- request a quotation or appointment; or
- otherwise communicate with us.
We process personal information in accordance with applicable UK data-protection law, including the UK General Data Protection Regulation, the Data Protection Act 2018 and the Data (Use and Access) Act 2025.
2. Who is responsible for your personal information?
Pristine Oven Cleaning Liverpool is the data controller responsible for the personal information described in this policy.
Our contact details are:
Pristine Oven Cleaning Liverpool23 Bellefield Avenue
Liverpool
L12 1LR
Email: info@pristineovencleaningliverpool.co.uk
You can also contact us through our contact page.
3. What personal information do we collect?
The personal information we collect depends on how you use the website and what information you choose to provide.
Information submitted through contact or quote forms
When you contact us or request a quote, we may collect:
- your name;
- your email address;
- your address, postcode or general service location;
- details about the appliance or service you require;
- your preferred appointment information;
- photographs you choose to provide;
- the contents of your message; and
- any other information you voluntarily give us.
Information collected when you use the website
When you visit the website, we or our service providers may collect limited technical and usage information, including:
- your device type;
- browser type and version;
- operating system;
- approximate geographic location;
- pages viewed;
- the date and time of your visit;
- referring pages or websites;
- session and interaction information; and
- cookie and consent preferences.
Some technical information may be collected automatically for website security, fraud prevention, error logging and essential website functionality.
Correspondence and service records
We may retain records of enquiries, quotations, appointments, work completed, complaints and other correspondence where this is necessary to provide our services, maintain accurate records or protect our legal rights.
4. Special category information
We do not intentionally collect special category information through this website. Special category information includes details about health, race or ethnicity, religious or philosophical beliefs, political opinions, trade union membership, genetics, biometrics or sexual orientation.
Please do not include sensitive personal information in a contact or quote form unless it is genuinely necessary for us to understand and respond to your request.
5. How do we use your personal information?
We may use personal information to:
- respond to enquiries;
- prepare and provide quotations;
- confirm service requirements and appointment details;
- provide oven-cleaning services;
- communicate about an enquiry or service;
- manage customer records;
- respond to complaints or concerns;
- improve the website and understand how it is used;
- maintain website security and prevent misuse;
- comply with legal, tax, accounting or regulatory requirements; and
- establish, exercise or defend legal claims.
We do not currently use information submitted through the website for email marketing.
6. Our lawful bases for using personal information
UK data-protection law requires us to have a lawful basis for each way in which we use personal information.
| Purpose | Lawful basis |
|---|---|
| Responding to an enquiry or preparing a quote | Taking steps at your request before entering into a contract and our legitimate interests in responding to potential customers |
| Arranging and providing an oven-cleaning service | Performance of a contract or taking steps before entering into a contract |
| Maintaining customer, service and financial records | Compliance with legal obligations and our legitimate interests in maintaining accurate business records |
| Managing complaints, disputes or legal claims | Our legitimate interests in resolving concerns and protecting our legal rights |
| Protecting the website and preventing fraud or misuse | Our legitimate interests in maintaining a secure and reliable website |
| Using Google Analytics | Your consent, where consent is required |
Where we rely on consent, you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
7. Google Analytics
We use Google Analytics to understand how visitors find and use the website. Google Analytics helps us measure matters such as visitor numbers, pages viewed, session activity, approximate location, device type and browser information.
Google Analytics is provided by Google. Information collected through Google Analytics may be processed by Google on our behalf in accordance with its applicable terms and privacy documentation.
Where required, Google Analytics will only be activated after you have made an appropriate choice through the website’s cookie consent controls.
You can reject analytics cookies or change your cookie preferences through the cookie controls available on the website. Further information will be provided in our Cookie Policy.
We do not use Google Analytics to intentionally identify individual visitors.
8. Cookies
The website may use cookies and similar technologies to:
- provide essential website functionality;
- remember cookie preferences;
- maintain website security; and
- measure website usage through Google Analytics, where permitted.
Essential cookies may be used without consent where they are necessary for the website to function. Analytics cookies will be managed through the website’s cookie consent controls where consent is required.
More detailed information about the cookies used by the website will be available in our Cookie Policy.
9. Who do we share personal information with?
We do not sell or rent your personal information.
We may share limited personal information with trusted service providers where this is necessary to operate the website or provide our services. These may include:
- website hosting providers;
- email and communications providers;
- website maintenance, security and technical support providers;
- Google, as the provider of Google Analytics;
- accountants, insurers or professional advisers;
- regulators, courts, law-enforcement bodies or public authorities where disclosure is required or permitted by law; and
- other parties where disclosure is necessary to establish, exercise or defend a legal claim.
Service providers acting on our behalf are only permitted to use personal information for the purposes for which it was provided and must protect it appropriately.
10. International transfers
Some website, analytics or technology providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate legal safeguard is in place. Depending on the destination and provider, this may include:
- a UK adequacy regulation;
- the UK International Data Transfer Agreement;
- the UK Addendum to approved standard contractual clauses; or
- another safeguard permitted by UK data-protection law.
11. How long do we keep personal information?
We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected.
Our general retention periods are:
| Type of information | Usual retention period |
|---|---|
| Enquiries that do not lead to a booking | Normally up to 12 months after the last communication |
| Customer, quotation and service records | Generally up to six years after the service or customer relationship ends |
| Financial and accounting records | For the period required by applicable tax and accounting law |
| Complaints and dispute records | For as long as reasonably necessary to investigate the matter and protect legal rights, generally no longer than six years after closure |
| Google Analytics event-level information | We aim to configure the applicable retention period so that it does not exceed 14 months |
| Cookie consent records | For as long as reasonably necessary to demonstrate and respect your preferences |
We may retain information for longer where this is necessary to comply with a legal obligation, respond to a dispute, prevent fraud or establish, exercise or defend a legal claim.
When personal information is no longer required, it will be deleted, anonymised or securely disposed of.
12. How do we protect personal information?
We use reasonable technical and organisational measures to protect personal information against accidental or unlawful loss, misuse, alteration, disclosure, destruction or unauthorised access.
These measures may include:
- restricted access to business systems;
- secure website hosting;
- website security and software updates;
- password protection and access controls;
- secure communications where appropriate;
- data minimisation; and
- regular review of the information we retain.
No method of transmitting or storing information is completely secure. However, we take reasonable steps to reduce foreseeable risks.
13. Your data-protection rights
Depending on the circumstances and the lawful basis being used, you may have the right to:
- ask whether we hold personal information about you;
- request a copy of your personal information;
- ask us to correct inaccurate or incomplete information;
- ask us to delete personal information in certain circumstances;
- ask us to restrict the use of your information;
- object to certain uses of your information;
- receive certain information in a portable format;
- withdraw consent where processing is based on consent; and
- complain about how your personal information has been handled.
These rights are not absolute and may not apply in every situation. For example, we may need to retain certain information to comply with the law, maintain financial records or defend a legal claim.
Your right to object: You may object to processing based on our legitimate interests. We will stop the relevant processing unless we have compelling legitimate grounds to continue or the processing is needed to establish, exercise or defend a legal claim.
We do not currently use personal information for direct marketing. If this changes, you will have an absolute right to object to direct marketing at any time.
To exercise a data-protection right, email info@pristineovencleaningliverpool.co.uk or use our contact page.
We may need to request information to confirm your identity before responding. This helps prevent personal information from being disclosed to someone who is not entitled to receive it.
We will normally respond to a valid rights request without undue delay and within one month, although the law allows additional time in certain circumstances.
14. Data-protection complaints
You can complain to us if you are concerned about how we have collected, used, shared, stored or protected your personal information.
To submit a data-protection complaint, email info@pristineovencleaningliverpool.co.uk or use our contact page.
Please include:
- your name and contact information;
- a clear description of your concern;
- the personal information or activity involved;
- relevant dates or correspondence; and
- the outcome you are seeking.
We will acknowledge receipt of a data-protection complaint within 30 days. We will take appropriate steps to investigate it, keep you informed where necessary and communicate the outcome without undue delay.
You may also complain to the Information Commissioner’s Office if you remain concerned about our use of your personal information. Further information is available through the Information Commissioner’s Office complaints service.
15. Automated decision-making
We do not use personal information collected through this website to make solely automated decisions that produce legal or similarly significant effects.
16. Children’s information
Our website and oven-cleaning services are intended for adults. We do not knowingly collect personal information from children through the website.
If you believe that a child has provided personal information to us, please contact us so that we can investigate and, where appropriate, delete it.
17. External websites
The website may contain links to websites operated by other organisations. We are not responsible for the privacy practices, content or security of external websites.
You should review the privacy information provided by an external website before submitting personal information to it.
18. Changes to this privacy policy
We may update this privacy policy when our services, website technology, legal obligations or data-handling practices change.
The latest version will be published on this page. The effective date and last-reviewed date at the top of the policy will show when it was most recently updated.
19. Contact us
Questions, rights requests and data-protection complaints can be sent to:
Pristine Oven Cleaning Liverpool23 Bellefield Avenue
Liverpool
L12 1LR
Email: info@pristineovencleaningliverpool.co.uk
Alternatively, use our contact page.